Service Advisor

About the role

Rogers Motors in Lewiston Idaho has a full-time opening for Automotive Service Advisor at our Dodge dealership. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital. For more than 55 years, Rogers Motors has proudly served the local community with a reputation built on integrity, teamwork, and customer care. We believe in supporting our employees with training, mentorship, and opportunities to grow.

What You’ll Do

• Greet customers in a timely, friendly manner
• Listen to customer concerns and recommend appropriate maintenance and repairs
• Prepare estimates and repair orders
• Verify warranty and service contract coverage
• Perform vehicle walk-around inspections
• Keep customers informed throughout the service process
• Schedule appointments with customers
• Maintain Customer Satisfaction Index rating
• Maintain a dealership-prescribed standard for hours per customer repair order written and effective labor rate
• Ensure all open repair orders or work in process be kept up to date and closed within 30 days
• Ensure all documentation is provided on the repair orders for warranty purposes
• Accomplish the forecast that has been established by the general manager and service manager
• Make every effort to ensure that technicians completely repair all vehicles on the first visit
• Maintain follow-up on additional items found in need of repair

What We’re Looking For

• High school diploma or the equivalent
• Valid driver's license and good driving record
• Excellent customer service, interpersonal, and communication skills
• Strong organizational, decision making and problem-solving skills
• Ability to communicate with technicians, customers, and management
• Ability to read and comprehend instructions and information
• General knowledge of vehicle mechanical operations would be great
• Dealertrack DMS knowledge helpful
• Experience with industry-specific software is always nice
• Two years of experience in a dealership position preferred

Benefits

• Medical & dental benefits
• Paid vacation
• 401(k)
• Paid training and mentorship
• Supportive team environment
• Opportunities for growth and advancement

Schedule

The Service Advisor works in the service area, which is in an open area of the showroom. Advisors work with service customers for most of the shift. Evenings, some holidays and weekend work hours are required. Applicants must pass a background check and drug screening.