Service Advisor

With a family-centered environment, decades of customer loyalty, a top-performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer-focused and motivated Service Advisors to our already outstanding and successful team. Compensation and Benefits: Base salary plus commission 401K retirement plan with generous company match Company-sponsored health care Paid vacation and holidays Life and Disability insurance Employee discount on vehicle service and purchases Opportunities for Advancement Service Advisor Responsibilities: Greeting customers, prepare/process paperwork to take care of and document vehicle concerns. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or vehicle pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Service Advisor Requirements: Customer Service, Retail, Restaurant and Hospitality experience a plus!