Service Advisor

Compensation and Benefits

• Base salary plus commission
• 401K retirement plan with generous company match
• Company-sponsored health care
• Paid vacation and holidays
• Life and Disability insurance
• Employee discount on vehicle service and purchases

Opportunities for Advancement

• Opportunities for advancement within the company

Service Advisor Responsibilities

• Greeting customers
• Prepare/process paperwork to take care of and document vehicle concerns
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
• Managing and overseeing the dealership's workflow and schedule
• Calling customers to advise them about service changes or vehicle pick-up times
• Maintaining positive customer relationships to ensure repeat business
• Ensuring all details on services rendered and costs are related to customers and processing their payments
• Liaising with service technicians about parts ordering and ensuring parts are available when needed

Service Advisor Requirements

• Customer Service, Retail, Restaurant and Hospitality experience a plus!