Service Advisor

Responsibilities

• Answer incoming service calls, schedule service appointments, and maintain communication
• Welcome customers in a timely, friendly manner and obtain necessary vehicle information
• Help identify mechanical problems by carefully listening to customer concerns and doing visual inspections
• Open repair order with detailed descriptions of customer concerns on repair orders to familiarize technicians on work to perform
• Ensure customer approval on all estimated repairs
• Follow up progress of each repair order during the day
• Close repair orders to include required documentation and information according to policy/procedure and state laws
• Explain all diagnoses, work performed, and any repair order charges to the customer
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Check in new trucks delivered to the shop and complete the proper forms
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Working knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Self-motivated and willing to learn
• Must pass Pre-employment physical, drug, and background check

Benefits

• Health, Dental, Vision, Life Insurance, Short Term Disability, Accident Insurance, Critical Illness
• 72 PTO hours available at the time of hire
• 6 paid holidays
• 401K plan with company participation
• Weekly pay schedule

Pay

• $23.00/hour - $29.00/hour, based on experience

Schedule

• Monday through Friday, Days (8 hour shift)
• Rotating Saturday, 7:00 am - 1:00 pm