Service Advisor

About the role

Quirk is seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England. We want to speak with inspired and motivated individuals who have the desire and passion to succeed in automotive service.

Responsibilities

• Greets customers in a timely, friendly manner
• Writes Repair Orders and explains charges
• Performs vehicle walk around and documents customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Checks the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Maintains strong customer satisfaction
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor

Requirements

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills with superior customer service skills
• Must demonstrate a positive attitude and strong willingness to learn
• All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Benefits

• Health, Dental/Vision insurance
• 401K retirement plan
• Short/Long-Term Disability insurance
• Life Insurance and Critical Illness Insurance (Basic Life Insurance and AD&D policy of $20,000 provided at no cost; other benefits optional at a cost)
• Paid sick time after 90 days and vacation after 1 year

Schedule

Full Time

Work Location

In person