Service Advisor

Serve as the primary liaison between customers and the service department, ensuring a professional, efficient, and positive service experience from start to finish. This role focuses on communicating customer needs, coordinating repairs and maintenance, providing recommendations, and keeping customers informed throughout the service process.

Responsibilities

• Serve as the primary point of contact between customers and the service department, ensuring clear communication and a high level of customer satisfaction.
• Greet customers, listen to their concerns, and accurately document service and repair needs.
• Explain maintenance recommendations, repair options, timelines, and pricing in a clear and professional manner.
• Identify and recommend additional services and products that benefit the customer while supporting vehicle reliability, safety, and performance.
• Create, manage, and close repair orders accurately and efficiently.
• Coordinate with technicians to ensure timely completion of repairs and maintenance services.
• Keep customers updated on repair progress, delays, and completion timelines.
• Process warranty claims and related documentation in accordance with manufacturer and dealership guidelines.
• Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
• Maintain accurate records of customer interactions, repair orders, and service history within dealership systems.
• Stay current on manufacturer training, dealership systems, service programs, and product knowledge.
• Support and mentor team members as needed while contributing to a collaborative team environment.
• Assist with customer transportation arrangements when necessary to ensure a seamless service experience.
• Perform additional duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

• Strong customer service and communication skills
• Exceptional organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to learn dealership software systems
• Strong sales and relationship-building skills
• Valid driver's license with an acceptable driving record

Qualifications

• Previous Service Advisor experience (preferred)
• Experience in the automotive, truck, equipment, or transportation industry (preferred)
• Knowledge of dealership management systems (preferred)
• Experience with warranty processing and repair order management (preferred)

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth Opportunities

Stable and growing organization.