Service Advisor

Job responsibilities

• Greet/respond to customers in person, on the phone, or email using established guidelines and processes
• Follow-up with customer inquiries within 10 minutes
• Document customer concerns, open service ticket, and work with Technicians and Operations Manager to assign ticket to technician as appropriate
• Communicate vehicle diagnosis, repair recommendations, and regular status updates to customers in a timely manner
• Follow-up with customers to ensure their repair and service needs are met
• Meet and Exceed customer service expectations of our customers every time
• Order parts
• Other duties and responsibilities, as assigned

Benefits

• Benefits package including Healthcare, dental, vision
• A one-of-a-kind business, designed from the ground up around its customers and employees
• An industry leading training and career development opportunities

Requirements

• A high-school diploma or equivalent
• Solid track record of providing exceptional customer service
• Must be able to work in a fast-paced environment
• Automotive experience preferred
• Be able to work at least 2 Saturdays per month (8am-Noon)
• Have a valid driver’s license and maintain a safe driving record
• Be able to pass a pre-employment screening including a background check