Service Advisor

Service Advisor Responsibilities

• Responsible for greeting customers coming into the service department for all service needs
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
• Aid in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
• Open Repair Orders and close Repair Orders in times of customer/service overflow
• Aid the Shop Supervisor(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
• Assist service technicians in identifying opportunities to Up-Sell
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager
• Inspect each departing job for quality and cleanliness
• Finalize paperwork upon completion of work and at end of shift
• Check all cash schedules daily
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices
• Perform all other duties as assigned

Service Advisor Requirements

• An education of a high school diploma or GED is required
• Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory
• A valid driver’s license is required

Benefits

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistance Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match