Service Advisor
Pohanka Volkswagen of Salisbury offers a clean, safe, and temperature-controlled work environment with all the tools and training needed for success. If you're an outgoing individual passionate about delivering a unique and positive customer experience, we invite you to join our team.
Why Work Here
- Time Magazine National Quality Dealer Award Winner
- The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
- Distinguished Service Citation from the Automotive Hall of Fame
- Consistently featured in Metropolitan Magazine for professionalism and community contributions
- Growth opportunities within the company
Benefits
- Medical, dental, life, and disability insurance
- 401K with company contribution
- Paid vacation
- Paid personal leave
- Paid holidays
- Monthly bonus potential
- Vehicle purchase programs
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Maintain high satisfaction scores through customer surveys
Requirements
- Proven record of achieving exceptional customer satisfaction
- Maintain proper dress and hygiene to reflect the company positively
- Excellent communication skills
- Positive personality and above-average energy level
- Personal and professional integrity
- Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a plus
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro area, with roots dating back to 1919. Starting as a single service repair facility, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Five generations of the Pohanka family and our associates have provided loyal customers with a variety of easy ways to meet their needs.
At Pohanka, you can expect to work on a dedicated team of professionals with a collaborative approach that encourages success. We are interested in helping your career and adding to your resume. Join our team, develop your skill set, and realize your potential!
Here at the Salisbury location, we have 9 rapidly growing stores that continue to make an impact in the Delmarva community.