Service Advisor
Pohanka Of Salisbury · Salisbury, MD · 10 mo ago
OTHRFull-time
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Proven record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
- Excellent communication skills
- Positive and personality
- Above average energy level
- Personal and professional integrity
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.