Service Advisor

About the Role

Turn Your Customer Service Skills Into a High-earning Career. Join a high-volume, fast-paced service department where your ability to sell, communicate, and manage workflow directly drives your income. Pete's RV Center is seeking a high-performing Service Advisor who can control the drive, maximize repair orders, and deliver an exceptional customer experience. This position will also assist with Internal Service Advisor tasks. This is not an order-taking role—this is a sales-driven position where you are responsible for: Driving revenue through service recommendations Managing customer relationships Owning the repair process from start to finish.

Responsibilities

• Schedule appointments and control daily workflow
• Write accurate and complete Repair Orders (ROs)
• Present and sell recommended services and repairs
• Provide clear, confident explanations of work, pricing, and timelines
• Upsell additional services based on inspections and service history
• Monitor repair progress and proactively communicate with customers
• Secure approvals and close sales opportunities effectively
• Ensure all work is properly documented and completed
• Resolve customer concerns and maintain top-tier CSI scores
• Continuously improve product knowledge and selling skills

Requirements

• Proven ability or desire to sell in a service environment
• Strong communication, negotiation, and closing skills
• Ability to handle multiple customers and jobs simultaneously
• High level of organization and attention to detail
• Confidence working in a commission/performance-based role
• Professional, outgoing, and customer-focused personality
• Strong problem-solving ability under pressure
• Proficiency with computer systems and dealership software
• Valid driver's license with clean driving record
• Automotive, RV, or Service Advisor experience is a plus—but we will train the right motivated, sales-driven candidate.
• Ability to work in a fast-paced, high-demand service environment
• Frequent communication with customers and internal teams
• Ability to multitask and stay organized under pressure
• Work outside for periods of time to assist with unit deliveries
• Thrives in a sales-driven, performance-based environment
• Is confident recommending and selling services
• Wants to maximize income based on performance
• Can handle a high-volume workload without losing attention to detail
• Takes ownership of results and customer experience

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid holidays & paid time off
• Paid uniform service
• On-the-job training
• Advancement and relocation opportunities

Pay

$55,000 - $80,000+ annually Hourly pay + aggressive performance-based incentives (WPI) Unlimited earning potential based on performance The more you sell, manage, and deliver—the more you earn Top performers thrive in this high-volume environment

Schedule

Full-Time | Saturday Availability Required