Service Advisor

Service Writers are usually the first and last impression a customer has with a shop. They greet customers, listen to vehicle issues, communicate problems to automotive technicians, and act as the liaison between the shop and the customer throughout the repair process. We’re looking for the best to grow our family at Palmen, and our wages and benefits reflect that commitment.

Benefits and Perks

• Medical, Dental, and Vision insurance and wellness plans
• 401K program with company match
• Paid Time Off and flexible scheduling
• Life Insurance
• Creative and competitive pay plan options
• Free employee assistance program
• Tuition reimbursement program
• Catered lunches on Saturdays
• Employee discounts on sales and service
• Paid training
• Internal company advancement
• Company events, sales competitions, and weekly incentives

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write, and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate