Service Advisor

About Us

Are you ready to take your automotive career to the next level? We are hiring! Ourisman Automotive Group is committed to providing a superior hands-on training program to our community. Unlike most programs where you need a scholarship, student loan, or trust fund to attend, OTTC pays their students and there is no out-of-pocket expense for training. All you need to do is work hard, be on time, and be willing to learn. The Ourisman Automotive Group was founded in 1921 by Benjamin Ourisman. Now in its 4th generation of family leadership, the company has almost 40 dealerships in the Washington, DC area.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance