Service Advisor

BENEFITS

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University!
• Employee discount plans on purchases and services
• Competitive wages, commensurate with experience
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

ESSENTIAL DUTIES

• Schedule appointments.
• Greet customers in a timely, friendly manner.
• Obtain customer & vehicle data.
• Communicate with service customers to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Obtain customer’s signature on repair order.
• Inspect all vehicles for body work, notify the customer that the work is needed, and provide an estimate for body shop work.
• Establish time promised.
• Maintain CSI rating at least comparable to that of the manufacturer, zone or branch average.
• Understand and follow federal, state and local regulations.
• Maintain all repair orders.
• If additional work is needed, explain the details to the customer, including the additional cost and time consideration.
• Provide estimates of labor & parts.
• Follow up progress of each repair order during the day & record on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone messages promptly.
• Deliver vehicle to customers & answer any questions.
• Interpret warranty information & policies to customers.
• Identify ROs that require special handling such as rush, customer waiting, special problem, comeback.
• Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment.
• Be up-to-date on technical & performance information on all vehicles serviced by dealership.
• On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.

QUALIFICATIONS

• H.S. diploma or the equivalent.
• Ability to read & comprehend instructions & information.
• Two years of experience in a dealership position.
• General knowledge of mechanical operations.
• Professional personal appearance.
• Excellent oral & written communication skills.