Service Advisor

About the role

Coulter Cadillac Buick GMC is looking for professional, motivated, and hard-working individuals to join our team. We have been in business for over 100 years and spend every day creating a customer experience that will provide customers for life. If you're looking to grow your career, apply today!

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant (2 years minimum)
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Benefits

• Full Benefits
• Paid Vacation
• Paid Training
• 401K