Service Advisor

About the role

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative. At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

Responsibilities

• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service.
• Acknowledge customers who are waiting in line and let them know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem.
• Listen to and help interpret customer's statements accurately.
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
• Obtain customer and vehicle data.
• Secure method of payment.
• Test drive the vehicle with the customer if there is any question as to the nature of the problem.
• Inspect all vehicles for bodywork, notify the customer that the work is needed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications, using maintenance menus.
• Ensure that all Repair Orders are accounted for.

Qualifications

• Excellent communication skills
• Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security