Service Advisor

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged and dedicated to the communities we serve. Our dealerships and employees pride themselves on being deeply involved in local communities, charities, and nonprofit organizations, considering it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

About the role

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By their actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.

Responsibilities

• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customers paying for service and warranty service.
• Acknowledge customers who are waiting in line and let them know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem.
• Listen to and help interpret customer's statements accurately.
• Secure agreement from customers before repairs begin; cover cost estimate and approximate time when vehicle work will be completed.
• Obtain customer and vehicle data.
• Secure method of payment.
• Test drive the vehicle with the customer if there is any question as to the nature of the problem.
• Inspect all vehicles for bodywork and notify the customer if work is needed.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
• Ensure that all Repair Orders are accounted for.

Requirements

• Excellent communication skills.
• Must have a valid driver's license and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle.
• Must be a team player with impeccable honesty and integrity.
• Maintain a high level of professional personal appearance and conduct.

Benefits

• Medical and Dental.
• 401K Plan.
• Paid time off and vacation.
• Growth opportunities.
• Paid Training.
• Family-owned and operated.
• Long-term job security.