Service Advisor

About the Role

Murphy-Hoffman Company, LLC (MHC) is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we are seeking a Service Advisor to ensure customers are greeted openly and friendly, coordinate repair requests, estimate costs, and assist the Service Manager with clerical duties such as warranty documentation, repair order filing, and preparation.

Responsibilities

• Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment and proper work scheduling.
• Ensure customers receive expedient service by understanding and addressing repair requests.
• Work with the Service Manager to resolve disputes and warranty issues in a timely manner.
• Ensure all documentation for labor sales (customer, internal, and warranty) is complete and properly executed.
• Input and close repair order information in the data processing system.
• Maintain and administer shop tool and supply requirements.
• Inform the Service Manager of customer complaints to address them before the vehicle leaves the shop.
• Advise customers on needed service work and suggest additional labor, parts, and body shop sales (e.g., Preventive Maintenance Inspections, related service work).
• Participate in training to stay current on technical and warranty issues.
• Assist in maintaining a clean shop and office area.
• Perform other duties as assigned by a supervisor.

Safety-Sensitive: This position is designated as safety-sensitive. Any lapse in attention could result in injury, illness, or death, including operating or maintaining heavy equipment, machinery, or vehicles, or handling hazardous materials.

Requirements

• Minimum 4 years’ experience in a related field.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Positive, can-do attitude.

Preferred qualifications: CDL and computer experience.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid Time Off program.
• 401k and Profit Sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On-the-job training.

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in January 1975. From a small operation with no Parts or Service department and only three employees, MHC has grown into a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. We foster an environment that helps employees realize their full potential, both personally and professionally.