Service Advisor

About the role

The role of the Service Advisor at Murphy-Hoffman Company, LLC involves ensuring customers are greeted openly and friendly; coordinating customer repair requests; estimating cost of repairs within set guidelines; assisting the Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing, and repair preparation for warranty.

Responsibilities

• Captures customer repair orders with the Service Manager and Shop Foremen for task assignment.
• Coordinates with Shop Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with the Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Affirms all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and closes repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customers of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.).
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

Requirements

• CDL (preferred).
• Minimum 4 years’ experience in related field.
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Qualifications

• Must be able to pass a background check.
• Must be able to pass a drug test.

Skills

• Customer service skills.
• Technical knowledge.
• Problem-solving skills.
• Time management.
• Attention to detail.

Benefits

• Competitive Salary.
• Medical, Dental and Prescription Insurance.
• Disability and Life Insurance.
• Paid Time Off program.
• 401k and Profit Sharing with Employer Match.
• Flexible Spending Account.
• Internal Promotion Opportunities.
• On-the-Job Training.

Pay

Salary is competitive and commensurate with experience.

Schedule

Hours are flexible and may vary based on business needs.