Service Advisor
Mountain Chevrolet · Glenwood Springs, CO · 10 mo ago
OTHRFull-time
BENEFITS
- Health Insurance
- Paid Vacation
- Paid Training
- Closed Sundays
- Outdoor lifestyle
- 401k with employer match
RESPONSIBILITIES
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS
- Proven record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred, but not required
- Above average energy level
- A desire for a long term career with a growing organization
- Personal and professional integrity
- Xtime/Dealertrack experience a plus
- Bilingual (Spanish) is a plus