Service Advisor

About The Company

We are a well-established dealership known for excellent customer service and a commitment to quality. Located in Wilkesboro, NC, we strive to provide a welcoming environment for both customers and employees alike, delivering trusted automotive solutions to our community.

Responsibilities

• Greet and assist customers in the service department in a friendly and professional manner.
• Schedule service appointments and manage work orders using CDK software.
• Communicate vehicle repair needs to customers clearly and accurately.
• Coordinate with technicians to ensure timely and quality service delivery.
• Manage customer inquiries, complaints, and follow-ups with a focus on customer retention.
• Maintain accurate records of service interactions and transactions.

Requirements

• Proven experience as a Service Advisor in the automotive industry.
• Proficiency with CDK software or similar dealership management systems.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• High school diploma or equivalent; additional technical or customer service training is a plus.

Benefits

• Competitive compensation package.
• Opportunities for professional development and training.
• Supportive and team-oriented work environment.
• Employee discounts on vehicle purchases and services.