Service Advisor

About the role

Milestone Auto Repair is growing fast, and we’re looking for a Service Advisor who can elevate our team, strengthen our customer relationships, and help us deliver the safest, most reliable automotive service in Northwest Arkansas. Milestone isn’t just a repair shop — we see ourselves as public service advocates, committed to making our community safer through honest repairs, ethical communication, and excellent customer care.

Key Responsibilities

• Lead customer communication with transparency, empathy, and professionalism
• Create accurate, ethical repair orders and present recommendations clearly
• Support technicians by managing workflow and distributing jobs efficiently
• Ensure all work meets quality and safety standards
• Calmly handle escalations and build long-term customer trust
• Coach team members, reinforce cultural values, and improve processes
• Drive sales and shop performance without compromising integrity

Compensation & Schedule

Up to $100,000+ per year for strong performers
Monday–Friday | 7:30 AM – 5:30 PM
No weekends

Benefits

• 401(k)
• Healthcare reimbursements
• Paid vacation (accrued after 90 days)
• Ongoing paid training & leadership development
• Clean, modern facility with updated equipment
• Positive, growth-focused team environment

The Milestone Auto Repair Difference

• Built on purpose: We are public service advocates. Every repair we perform helps make Northwest Arkansas safer.
• We Believe In Clear, honest communication: Ethical repair recommendations
• Teamwork and mutual support
• No drama — high professionalism
• Helping customers make safe and informed decisions
• A culture of continuous improvement

Who Thrives Here

This role is ideal for someone who:

• Communicates clearly and builds trust quickly
• Stays calm, composed, and solutions-focused under pressure
• Enjoys helping customers understand safety and long-term value
• Can motivate a team while holding high standards
• Wants to be part of a mission-driven, community-focused shop
• Values stability, structure, and professional growth

Apply Today

If you’re ready to join a supportive team, make a meaningful impact, and lead a shop that stands for something bigger than profit alone, we want to meet you. Apply now to become the Service Advisor at Milestone Auto Repair — and help us keep Northwest Arkansas safer one vehicle at a time.