Service Advisor
Metro Ford of OKC · Oklahoma City, OK · 7 mo ago
OTHRFull-time
About the role
Join one of Oklahoma’s premier dealership groups, Ted Moore Auto Group, as a Service Advisor. Your job will be to help advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
Benefits
- Some work schedule flexibility available
- Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
- Paid vacations
- 401K plan with match
- Free Parking
Job Duties
- Learn the basic operations of the Service Department
- Work closely with supervisor and Service Advisors to provide optimum customer service
- Greeting customers and scheduling service appointments
- Cataloging customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Translating customers’ repair problems into standard repair terminology
- Explaining repairs to customers
- Test-driving vehicles to confirm service repairs
- Estimating the cost and time needed for repairs
- Handling customer complaints