Service Advisor

Compensation

$80,000-$160,000 Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers - its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within.

Essential Duties

• Consult with customers to understand their needs and provide solutions.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Explains completed work and all charges to customers.
• Make outbound calls based on lists provided by management to drive business.
• Answer inbound calls and work with the BDC to schedule your book of business daily.
• Exceed minimum monthly performance based on metrics provided by management.
• Engage with the customer and build rapport.
• Establish a business model to grow consistently year over year.

Qualifications, Experience, Education, Certificates, Licenses, Etc.

• High School graduate or GED
• Minimum 2 years Service Advisor experience
• Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
• ASE certification in at least one skill level recommended but not required.
• Excellent Customer Service abilities
• Must possess a valid driver’s license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast-paced, results driven environment
• Comfortable with negotiating

Company Benefits

• Paid Holidays
• Paid time off
• 401(k) with 50% company match of first 4% of contribution
• Insurance - Medical, Dental, Vision
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Quarterly community involvement opportunities
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long-tenured employees including five Team Members employed since day one - 18 years
• Monthly Catered Lunch and Team Recognition