Service Advisor

About the Role

We are seeking a Service Advisor who is an expert in the art and science of customer service. The ideal candidate will greet guests, schedule appointments, and act as a liaison between customers and service technicians, ensuring customers feel welcome and confident that their needs are being met.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to technicians.
• Upsell additional services using low-pressure, high-integrity methods.
• Provide accurate repair and maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended service agreements.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K Plan
• Paid vacations
• Life insurance
• Direct deposit
• Parental/Maternity leave
• Employee vehicle discounts
• Employee parts and services discounts
• Rental car discounts

About Us

Classic Toyota and Mercedes-Benz of Tyler is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management.