Service Advisor

Responsibilities

• Interpreting customer concerns and comments and liaising with technicians.
• Greeting customers and scheduling services.
• Liaison with customer about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints.
• Responding to customer request and needs.
• Working with technicians and tracking the vehicle through the workshop.

Duties

• Listens to requests of the service desired and explains the repair or service order.
• Generates profit by selling service, repairs and parts.
• Estimates the cost and time needed to do the repair and gathers needed information for EXT warranties and insurance companies.
• Deals with customer account status and methods of payments.
• Handles customer complaints and ensures high customer satisfaction standards.
• Promotes service facilities to encourage repeat business.
• Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed.
• Carries out after sales follow ups to build and maintain positive relationships.

Requirements

• Previous Luxury Automotive ASM experience preferred.
• Strong computer literacy and good working knowledge in the most common windows based programs.
• Thorough understanding of the Automotive After Sales market / industry preferred.
• Strong customer service focus and ability to resolve customer inquiries / issues.
• Pass pre-employment drug screen, background and MVR check.