Service Advisor

About the role

Euromotors Auto Group's Mercedes-Benz of Oakland has been serving generations of Bay Area residents since 1966. As one of the oldest family-owned Mercedes-Benz dealerships in the U.S., we prioritize transparency and respect in our service and ownership experiences.

Responsibilities

- Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. - Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system. - Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service. - Knowledge of CDK a plus

Qualifications

- High School Diploma or Equivalent. - Minimum of 2 years Experience in Customer Service Position. - Automotive Knowledge Required. - Cantonese or Mandarin speaking-preferred - Quality Focus, Productivity, and Product Solving. - Strong Teamwork, Communication Skills and multitasking. - Out-going personality with experience at developing relationships. - Can work in a fast-pace environment, organized and can manage time efficiently. - Must have valid driver's license.

Benefits

- Highly competitive pay based on skills/experience - Group Health Plan (Medical, Dental, Vision) - Voluntary Insurance - Employer Assistance Program - Flexible Spending Account Plan - Paid Holidays - Paid Time Off - 401K Retirement Plan