Service Advisor

ESSENTIAL DUTIES

• Greets all customers promptly; provides timely professional service.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
• Communicates with customer about status of work.
• Captures customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Identifies repeat customers and treats them accordingly.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Documents repair order changes.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer's concerns regarding repairs.

QUALIFICATIONS

• Some College or automotive/vocational training preferred
• 2 years in an automotive service environment preferred
• Ability to read and comprehend instructions and information.
• Ability to operate a motor vehicle.
• Valid in-state driver’s license and a good driving record.
• Ability to use computer and calculator.
• Ability to communicate well orally and in writing with customers, vendors and other contacts.
• Professional personal appearance.
• Must be able to pass background and drug screen checks

WHAT WE OFFER

• Health, Dental & Life Insurance
• Paid Training
• Ford Incentives
• 401k (with company match)
• Flexible Spending