Service Advisor

About the role

McDaniels Auto Group is seeking a Service Manager to oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service while contributing to an extraordinary automotive experience.

Responsibilities

• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforce company policies and adhere to company standards
• Encourage compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Benefits

• No Sundays - 5 day work week
• Relaxed & Professional Environment
• Health, Dental, Vision Insurance
• 401K