Service Advisor

Responsibilities

• Oversight of service orders and flow through the Drive Lane.
• Ensure prompt, courteous, and effective service delivery to customers.
• Take ownership of the customer's experience by handling additional assignments.
• Provide concierge support for all owner inquiries, both phone and in person.
• Efficiently distribute work between technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Diagnose vehicle problems and order necessary parts and tools.
• Administer warranty claims and train and supervise the service department.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain positive relationships with factory(s) and employees.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Positive record of customer satisfaction results.
• Team-oriented and self-motivated.
• Clean driving record and valid driver’s license.

Benefits

• Work/Life Balance - 5-day Work Week - No Sundays.
• CAFE 125 Eligibility.
• Insurance (Medical, Dental, Vision).
• Accrued Paid Time Off (PTO).
• 401(k) Plan.
• State-of-the-art, eco-friendly facility.
• Career advancement opportunities.

Pay

N/A

Schedule

N/A

Skills

N/A

Company Information

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.