Service Advisor

Responsibilities

• Oversight of service orders and flow in Drive Lane.
• Ensure prompt, courteous, and effective service to customers.
• Take ownership of the customer's experience through additional assignments.
• Provide concierge support for all owner inquiries.
• Distribute technicians' time efficiently to sell to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Diagnose vehicle problems, order parts and tools as necessary.
• Administer warranty claims and train/supervise service department staff.
• Enforce company policies and adhere to standards.
• Foster compliance with applicable laws and regulations.
• Maintain positive relationships with factory(s) and employees.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Consistent record of service and sales success.
• Positive customer satisfaction results.
• Team-oriented and self-motivated.
• Clean driving record and valid driver’s license.

Benefits

• Work/Life Balance - 5-day work week - No Sundays.
• CAFE 125 Eligibility.
• Accrued Paid Time Off (PTO).
• 401k Plan.
• State-of-the-art, eco-friendly facility.
• Career advancement opportunities.

Pay

Details of pay are not specified in this posting.

Schedule

Details of schedule are not specified in this posting.