Service Advisor

Responsibilities

• Welcome customers to the dealership and engage with them to understand their vehicle concerns.
• Ascertaining automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
• Developing estimates by costing materials, supplies, and labor, and calculating customer's payment, including deductibles.
• Maintaining customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, and answering questions and concerns.
• Handling administrative duties such as processing invoices and maintaining customer records.
• Maintaining automotive records by recording problems and corrective actions planned.
• Updating job knowledge by participating in educational opportunities, reading manufacturers' publications, etc.

Qualifications

• Minimum of 1 year experience as a Service Advisor in an automotive setting.
• Broad knowledge of automotive systems and ability to explain technical diagnoses to non-technical individuals.
• Excellent customer service skills and the ability to build strong customer relationships.
• Strong verbal communication skills, with a professional demeanor.
• Able to work in a team environment.
• High level of accuracy and attention to detail.
• Strong problem solving and organizational skills.
• Must have a valid driver's license and clean driving record.

Benefits

• Competitive compensation package based on experience and skills.
• Paid vacation and personal days.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Retail plan with company matching contributions.
• Opportunity for continued learning and skill development, including manufacturer training.
• Work in a progressive, customer-service focused environment.