Service Advisor

Overview

Join our dynamic team at Max Motors Dealerships, where you will play a crucial role in delivering outstanding customer service and ensuring customer satisfaction. This position is ideal for individuals who have a passion for the automotive industry and possess excellent communication skills.

Key Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and providing updates on vehicle services.
• Schedule service appointments and manage the service workflow efficiently.
• Evaluate customer needs and offer suitable service recommendations.
• Prepare and present service estimates to customers and explain repair procedures.
• Collaborate with technicians to ensure timely and accurate service delivery.
• Maintain accurate records of customer interactions and service history.
• Handle customer complaints with professionalism and strive for resolution.

Requirements

• Proven experience in a customer service or advisory role, preferably in the automotive sector.
• Strong interpersonal and communication skills.
• Able to multitask and work in a fast-paced environment.
• Basic knowledge of automotive repair and maintenance.
• Proficient in using computer systems and software relevant to service management.

Nice to have

• Relevant certifications or training in automotive service.
• Experience with CRM software.
• Additional language skills to assist a diverse customer base.