Service Advisor

Responsibilities

• Aid in daily operations by scheduling and distributing work to technicians and yard team.
• Utilize Service Scheduler and other tools to generate and manage work orders.
• Use manufacturer flat rate guides and SSOs to determine work time and follow up on timely completion.
• Note Complaint, Cause and Correction of problems in IDS work orders.
• Coordinate with manufacturers and/or extended warranty companies for repair approvals and ensure payment.
• Greet customers, provide clear instructions, and answer customer calls professionally.
• Promote sales of additional services, parts, and accessories in a professional manner.
• Obtain customer signatures and payments for work before releasing boats.
• Schedule, coordinate, and follow up on sublet contractors.
• Inspect and communicate quality of work performed.
• Coordinate customer pick-up and finalize work orders.
• Provide prompt and detailed paperwork.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or technical support role preferred.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Proficiency with computers and software used in the automotive industry.