Service Advisor

About the role

The Service Advisor position at Mac Haik Ford is dedicated to providing courteous, service-oriented care to customers. This role involves evaluating vehicle service needs, offering additional services, and writing up repair orders. Key responsibilities include setting and confirming appointments, greeting customers, determining service needs, communicating with technicians and parts department, and ensuring customer satisfaction.

Responsibilities

• Set, confirm, and prepare for appointments with customers to expedite their service experience.
• Greet customers in a timely and friendly manner and develop customer loyalty.
• Determine vehicle service needs based on customer information and a vehicle walk-around.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers with full transparency including cost and time estimates.
• Communicate frequently with technicians and parts department to ensure timely completion of work.
• Contact customers regarding any changes in the estimate or promise time, explaining cost and time requirements in detail, and getting proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Provide an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Communicate with customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Create a positive vehicle