Service Advisor

Who We're Looking For

• 2-3+ years of previous Service Advisor experience, Lexus experience preferred
• Well-versed in using CDK
• Consistently high CSI and customer retention scores
• Courteous and professional communication skills
• Process driven, detail-oriented with strong accountability and a sense of urgency
• Solid automotive service knowledge (technician background is a plus)
• Acceptable driving record and a valid driver's license in your state of residence

What You'll Do

• Serve as the communicator and liaison between the customer and technician
• Serve as the communicator and liaison between the customer and technician
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
• Deliver a premium luxury customer experience every day
• Present inspection results with confidence to close work, build value, and maximize customer pay
• Drive strong customer pay labor per RO and gross performance
• Control timelines, approvals, and expectations
• Maintain exceptional CSI, retention, and revenue metrics
• Execute warranty and service processes with zero excuses

What We Can Offer You

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Qualifications

• High School graduate or equivalent, 18 years or older required

Benefits

• Drug-free workplace policy
• Equal Employment Opportunity
• Committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status)

Pay

The estimated annual earnings for this position ranges from $80,000 to $120,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.