Service Advisor

About the Role

Now Hiring Service Advisor – Put your career in drive and apply today! Join a 2025 Best Dealership to Work For and the Top Volume Hyundai Dealer in Nevada and the Western Region.

What You'll Do

• Answer incoming telephone calls in accordance with Incoming Telephone Calls standards (ITC)
• Follow the Initial Customer Contact (ICC) process
• Greet customers in a friendly and professional manner
• Identify, confirm and offer resolution to customer concerns
• Communicate with customer what needs to be done, how much it will cost and when service will be complete
• Assess customer needs by conducting a vehicle walk around
• Attain agreement from customer for service needs
• Offer a multi-point inspection
• Follow the Interim Customer Contact (ICC2) process
• Provide estimates that are accurate and support upfront pricing guarantee

What You'll Bring

• Typing – ability to type efficiently in order to enter repair orders
• Mathematics – calculating service costs and counting change
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence

Qualifications

• High School graduate or equivalent
• 18 years or older

Pay & Schedule

• Pay: Industry-leading Commission-based Pay Plan
• Schedule: Store Hours Monday-Friday 9am-9pm, Saturday 7am-5pm. Role requires flexible schedule with 1 day off during the week and all Sundays off.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs