Service Advisor

About the role

L Honolulu Ford is seeking an experienced Service Advisor to join their team. This is a flat rate position eligible for short-term and/or long-term incentives as part of total compensation.

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

Requirements

• Strong attention to detail.
• Automotive Service Experience, 2+ years.
• Sense of urgency.
• Excellent communication.
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• This is a flat rate position that is also eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission based off Individual Sales, Individual Gross Profit and Bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.
• The average wage range for this position is $5,500-$13,000 Monthly.
• Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location.
• Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
• We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

About Us

Lithia & Driveway (NYSE: LAD) is a company that fuels its success with high performing teams delivering Auto Done Easy for their customers. They create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging their hundreds of store locations and key adjacencies - Driveway, DFC, and GreenCars. They champion entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes them to reach their potential.

Qualifications

• High School graduate or equivalent, 18 years or older required.

Benefits

• Drug-free workplace.
• Equal employment opportunity.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.