Service Advisor

Responsibilities

• Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customers informed of service specials, completion times, and service expenses.

Qualifications

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• An acceptable driving record and a valid driver's license in your state of residence.