Service Advisor

About the role

As a Service Advisor at Land Rover Darien, a Penske Automotive Group dealership, you will be the primary point of contact between customers and the service department. Your responsibilities include scheduling appointments, reviewing service histories, communicating important information about vehicle maintenance and repairs, and providing accurate cost estimates.

Responsibilities

• Schedule and manage customer service appointments
• Review and communicate service histories to customers
• Provide accurate cost estimates for vehicle service and repairs
• Relay important information about vehicle maintenance and repairs to customers
• Ensure customers have a world-class service experience at every step of their ownership journey
• Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy
• Strive to grow the dealership and your career by hitting challenging monthly goals

Requirements

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic with the ability to work in a fast-paced, results-driven environment

Qualifications

• High school diploma or equivalent
• Experience in a customer-facing role preferred
• Knowledge of automotive service and repair processes
• Ability to work independently and as part of a team

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Technical knowledge of automotive service and repair

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests
• Values-driven culture built on integrity, professionalism, excellence, and teamwork

Pay

• Competitive compensation package

Schedule

• Flexible schedule to accommodate customer needs

What We Are Looking For

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic with the ability to work in a fast-paced, results-driven environment

Apply With Us!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!