SERVICE ADVISOR

Responsibilities

• Oversight of the Drive Lane flow to ensure prompt, courteous, and effective service.
• Ownership of the customer's experience through additional assignments that enhance the dealership's image.
• Concierge support for all owner inquiries, both phone and in person.
• Scheduling service appointments using the available system.
• Obtaining customer history and vehicle data upon arrival when feasible.
• Greeting customers promptly and obtaining vehicle information.
• Accurately documenting customer vehicle needs on repair orders.
• Inspecting vehicles for damage and other requirements.
• Advising customers on car care and the importance of vehicle maintenance.
• Reviewing and authorizing the Multi-Point Inspection format.
• Contacting customers regarding changes in estimates or promised times, explaining costs and time requirements, and securing authorization for additional repairs.

Qualifications

• An organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• A professional and energetic work style.

Benefits

• Full complement of health insurance benefits.
• Paid Time Off in the first year of employment.
• Paid Holidays.
• 401(k) with company match.
• Company-paid short-term disability and workers’ compensation.
• Company-paid term life insurance.
• Competitive Pay Plan.