Service Advisor

About the role

Kolar Automotive Group has been serving the community for over 50 years. As a family-owned and operated business, we are dedicated to earning the trust of our customers, employees, and community.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of Standard Operating Procedures as appropriate

Requirements

• A high school diploma or equivalent
• Accredited training in service advisor skills, customer satisfaction and quality control
• Automotive service advisor experience
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Willingness to submit to a background check & drug screen

Benefits

• 401(k)
• Health Insurance
• Paid Training
• Paid Vacation
• No Sundays
• Discounts on service, parts and vehicles!