Service Advisor

Kocourek Subaru is seeking an experienced and customer-focused Service Advisor to join our fast-paced, team-oriented environment. We pride ourselves on creating a friendly, energetic atmosphere where employees can grow and succeed while delivering an exceptional customer experience. We are looking for individuals who naturally demonstrate the qualities that set top performers apart: professionalism, positive attitude, strong work ethic, energy, integrity, and a passion for helping customers.

Responsibilities

• Greet customers promptly and professionally
• Gather customer and vehicle information accurately
• Clearly document vehicle concerns and symptoms described by customers
• Recommend maintenance and repair services based on vehicle age, mileage, and service history
• Prepare accurate estimates for labor and parts
• Communicate repair timelines and establish follow-up expectations
• Monitor vehicle progress throughout the day and provide regular customer updates
• Ensure repair orders and final invoices accurately reflect completed work
• Review completed repairs and charges with customers in a clear and professional manner
• Deliver an outstanding customer experience throughout the service process

Qualifications

• Minimum of 1 year of experience in an automotive Service Advisor role
• Automotive dealership experience preferred
• Strong communication and customer service skills
• Ability to thrive in a high-volume, fast-paced environment
• Positive attitude and team-first mindset
• CSI/customer satisfaction focused
• Strong organizational and multitasking abilities

Benefits

Kocourek Automotive offers a comprehensive benefits package including:

• Paid Time Off
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• 401(k) with generous company match