Service Advisor

Duties And Responsibilities

• Captures all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints.
• Generates and maintains all work orders and repair orders.
• Aids customers in identifying needed services.
• Issues clear repair instructions to Service Foremen/Technicians.
• Coordinates with Service Manager to ensure completion of work within promised times to the customer.
• Maintains progress of repairs and updates customers on any changes in agreed service, costs, or time of completion.
• Calculates all labor charges on flat rate repair orders and reviews all labor charges on hourly rate repair orders.
• Closes all repair orders in coordination with Service Manager.
• Reconciles original repair order with final invoice.
• Sums up Service technician’s timecards, balances with repair orders, and transmits to Payroll Clerk, tracks down and resolves all discrepancies prior to transmission.
• Ensures timely, competent, and courteous relations with service customers.
• Analyzes quality control report.
• Promotes the sales of labor, parts, and accessories during customer contact.
• Maintains follow-up with customers on suggested repairs.
• Maintains up-to-date information on hourly service rates, service specials, etc., offered by competitors.
• Maintains technical bulletins and other service shop literature.
• Issues Non-inventory purchase orders as authorized by management.
• Receives purchase orders, as issued by other employees only.
• Controls cash box for Service Department, including accepting payment from customers, reporting cash balances to Credit Manager, and securing box at close of business.
• Aids Service Manager in the management of Service Department files and records.
• Typing forms, letters, correspondence, and answering phone as directed by Service Manager, including manufacturer pre-delivery forms.
• Stagger lunch hour with Service Manager to cover phones daily.
• Monitors daily all open repair orders and closes as quickly as possible.
• Troubleshoots with parts department any delays in receiving parts or repair orders and resolves quickly.
• Maintains current injury ledger.
• Maintains first aid box and keeps it filled with necessary supplies.

  Qualifications

  • Ability to read, write, and comprehend English instructions and information.
  • High school diploma or equivalent.
  • Working knowledge of all heavy truck repair methods.
  • Ability to identify and meet Customer needs and requirements.
  • Strong work ethic, takes initiative as a self-starter, and consistently applies effective problem-solving skills.
  • Organizational, communication, and time management skills.
  • Exceptional phone and customer service skills.
  • Professional personal appearance and demeanor.

  About the role

  The primary function of the Service Advisor is to generate, monitor, and close all repair orders and to assist the Service Manager in the management of Service Department records and files.

  Benefits

  • Comprehensive Health and Dental insurance.
  • Flexible Spending Accounts (FSAs) with FLEX Card.
  • Group Life Insurance.
  • Short Term & Long-Term Disability Insurance.
  • Voluntary Life Insurance.
  • Corporate Holidays.
  • Paid Vacation and Personal Leave.
  • 401(k) plan with company match.
  • Voluntary Supplemental Insurance plans.

  Pay

  Salary Minimum and Maximum: $18 - $24 per hour. Depending on Experience!

  Schedule

  This position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle, and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. Must climb in and out of customer’s vehicles to record information. The other part of this position will require deskwork, telephone, and completing paperwork. Must wear a dealership uniform.

  About the company

  Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.