Service Advisor

JOB SUMMARY

The primary function of the Service Advisor is to generate, monitor and close all repair orders and to assist the Service Manager in the management of Service Department records and files.

Duties And Responsibilities

• Captures all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms and complaints.
• Generates and maintains all work orders and repair orders.
• Aids customers in identifying needed services.
• Issues clear repair instructions to Service Foremen/Technicians.
• Coordinates with Service Manager to assure completion of work within time promised to customer.
• Maintains progress of repairs and updates customers on any changes in agreed service, costs, or time of completion.
• Calculates all labor charges on flat rate repair orders.
• Reviews all labor charges on hourly rate repair orders.
• Closes all repair orders in coordination with Service Manager.
• Reconciles original repair order with final invoice.
• Sums up Service technician’s timecards, balances with repair orders, and transmits to Payroll Clerk, tracks down and resolve all discrepancies prior to transmitting.
• Ensures timely, competent and courteous relations with service customers.
• Analyzes quality control report.
• Promotes the sales of labor, parts and accessories during customer contact.
• Maintains follow-up with customers on suggested repairs.
• Maintains up-to-date information on hourly service rates, service specials, etc. offered by competitors.
• Maintains technical bulletins and other service shop literature.
• Issues Non-inventory purchase orders as authorized by management.
• Receives purchase orders, as issued by other employees only.
• Controls cash box for Service Department, including accepting payment from customers, reporting cash balances to credit Manager and securing box at close of business.
• Aids Service Manager in the management of Service Department files and records.
• Typing forms, letters, correspondence and answering phone as directed by Service Manager, including manufacturer pre-delivery forms.
• Stagger lunch hour with Service Manager to cover phones daily.
• Maintains open repair orders and closes as quickly as possible.
• Troubleshoots with parts department any delays in receiving parts or repair orders and resolves quickly.
• Maintains inter-company tickets to ensure equal priority.
• Issues workers compensation “First Report of Injury” forms to injured employees.
• Ensures forms are correctly completed and returned immediately.
• Directs injured employees to necessary medical treatment.
• Promptly forwards reports to Service Manager for review for processing of claim.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.