Service Advisor

Company Overview

At JX Enterprises and Truck Center, we are more than trucks. As a third‑generation, family‑owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. Our culture is defined by the values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship. We also give back to local communities through our employee‑driven JX Gives Back Family Foundation.

Location & Schedule

Madison, WI

Shift: Tuesday – Friday 10:00 am – 7:00 pm and Saturday 7:00 am – 3:30 pm

Opportunity

As a Service Advisor you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions‑oriented professional who thrives in a collaborative, fast‑paced environment and is eager to grow with us.

Responsibilities

• Process all shop repair orders by scheduling and assigning work to shop associates.
• Document and diagnose necessary repairs by taking photographs.
• Communicate with customers and insurance companies to obtain necessary authorizations and documentation for repair work.
• Monitor job schedules to ensure timeliness of repairs and accurate job pricing.
• Complete invoicing and collection procedures in a timely manner.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support the business.

Qualifications & Skills

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy‑duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows.
• Demonstrated proficiency with computer‑generated business systems.
• Valid driver’s license required; CDL required, or ability to obtain.
• Priority‑setting skills.
• Customer service skills.
• Technical skills/knowledge.
• Dependable and reliable attendance.

Physical & Mental Demands

While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; perform simple and firm grasps and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; wear safety glasses, gloves, and shoes; and communicate verbally and audibly. A curious mindset with an entrepreneurial “pioneering spirit,” strong integrity, and a passion for continuous professional development are essential.

Perks & Benefits

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well‑being.