Service Advisor

Job Description The Service Advisor supports the center of communication for service/repair activities and is the liaison between customers and the technicians in a fast-paced environment. Serving as the primary point-of-contact for quick maintenance services and repair matters, the Assistant Service Advisor will greet customers, input their personal and vehicle data into the system, set appointments, bill jobs, and prepare estimates for the Advisors. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of customer service experience, an unrestricted driver's license and a clean driving record, and a good technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Spanish speaking a plus. Responsibilities Greets all customers in a warm, sincere, and helpful mannerSchedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problemsEnters customer and vehicle data into computerPrepares estimates for Service AdvisorsEnsures that required documentation is complete and is in compliance with regulations and standardsComplies with and enforces all safety policies and proceduresAttends all staff meetings, trainings, and educational classes as requiredHelps educate/train new staff membersPerforms other duties as assigned Qualifications One year of customer service experienceBasic understanding of automotive knowledgeNeat, clean, and professional appearanceHighly professional and dependableExcellent communication, customer service, and problem solving skills, including the ability to maintain composure under stressUnrestricted driver's license and clean driving recordAble to drive both automatic and standard-transmission vehiclesGood computer and internet skills Company Description Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged team members. Jim Burke Ford Lincoln is one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of “Building lasting relationships” has become the cornerstone of everything we do. We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application! Benefits An AWESOME place to work!Medical InsuranceDental Insurance401(K) Retirement Plan Paid VacationPaid HolidaysPaid Sick TimeCompany-Paid Life InsuranceGenerous Discounts on Sales/Service/RentalVoluntary BenefitsPaid TrainingUniforms (For applicable position) Assistant Service Advisor Schedule II Must be available to work between the hours of 7:30 am - 5:30 pm Monday - Friday.