Service Advisor

Description

The Role at a Glance – Land Rover Hinsdale Service Advisor
We are excited to bring on a Service Advisor to join our team. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast-paced environment.

What You'll Be Doing

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
• Informing customers of any changes in service or when their vehicle is ready to be picked up.
• Communicating with the customer as to the status of their vehicle from onset through delivery.
• Answering customer questions about their vehicle service and applicable warranty coverage.
• Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
• Providing exceptional customer service throughout the customer experience.

About The Company

• The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois.
• Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale.
• At Bill Jacobs, the cars bring you in and the experience brings you back. Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

• R - Respect
• I - Integrity
• S - Social Responsibility
• E - Excellence