Service Advisor

About the role

Jacobs Mitsubishi & VinFast is seeking an Experienced Automotive Service Advisor to join their team. The ideal candidate should have experience with all models, including high-end performance luxury vehicles, former DMS experience, and strong customer service skills.

Responsibilities

• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Schedule appointments and follow-ups.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Captures the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Maintains excellent Customer Satisfaction Index (CSI).
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Requirements

• Minimum one to two years experience as a dealership automotive service advisor.
• Basic knowledge of automotive repairs and how to explain repairs and maintenance.
• Proficient on the computer.
• Operate both standard and automatic vehicles.
• Provide non-technical explanation of technical repairs to customers.
• Identify the key item the customer wants repaired and analyze the customers' problems and needs.
• Friendly and outgoing manner.
• Demonstrated customer service skills.
• Strong work ethic and Ability to work a predictable and consistent work schedule as determined by management and business needs.
• Able to work Saturdays.
• Strong attention to detail.

What we offer

• Medical
• Dental
• 401K
• PTO
• Vision

Pay

$45,000.00 to $75,000.00 (base plus commission bi-weekly experience based)

Schedule

Full-time, Saturdays required