Service Advisor

Service Advisor

We’re growing and looking for an energetic, customer-focused Service Advisor to join our Bismarck team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity!

Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
• All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
• Aid fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Requirements

• Basic computer skills and knowledge
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box
• 3 Years of Truck or Automotive Service Writing Experience (preferred)

Qualifications

• Positive attitude
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Excede OS)

Benefits

• Competitive Wages
• Tool program
• Tuition assistance
• Health, dental and vision coverage
• Paid Time Off
• Holidays
• 401(K) with company matching
• Long Term Disability
• Short Term Disability
• Life Insurance
• Healthiest You - Virtual Health Care paid by Interstate
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance
• Employee Discounts
• Paid Employee Assistance Program
• Paid Health and Well-being screening