Service Advisor
Hyundai of Anderson · Anderson, SC · 12 mo ago
OTHRFull-time
Responsibilities
- Greet all Service Drive Customers promptly
- Quickly and accurately obtain all Customer and Vehicle information
- Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance items due
- Recommend to Customer both required and recommended maintenance
- Prepare a clear and accurate estimate for the customer with accurate timelines for completion
- Monitor the progress of repairs and inform the customer of additional vehicle needs as required
- Follow up with Customer on the progress of repairs
- Verify the final invoice and inform Customer of all repairs completed
- Complete an active delivery with the Customer
Qualifications
- Communicate effectively with our customers via Phone, Internet or Text
- Check email frequently and respond to customer inquiries immediately
- Maintain GREAT CSI
- Set appointments for our customers and properly outline timelines for repair
- Learn and maintain a thorough knowledge of Dealership policies, products, and procedures
- Establish personal goals that are consistent with the productivity requirements of the Dealership
- Maintain a professional appearance
What We Offer
- Competitive pay
- Health insurance
- Paid vacation and paid holidays
- Professional work environment
- Comprehensive training